Thanks to Martin and co - recent IP migration was hassle-free

Discussion about Aquiss FTTP services
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Chris
Posts: 3
Joined: Fri Apr 26, 2024 11:09 pm

Just wanted to pop in and say thanks to Martin for responding promptly (as always!) to my advance query about new static IP details following the migration, which was helpful for me to proactively configure ACLs. He also let me know the day my migration was scheduled which was also very helpful, as I was working away quite a lot and needed to retain remote access.

On the day of the migration the change was seamless, only a few minutes' downtime as the PPPoE session was cycled.

Another solid score for Aquiss customer service 8-)
Impossible
Posts: 2
Joined: Sun Nov 17, 2024 9:41 pm

Same experience here, smooth sailing without issues
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Martin
Staff
Posts: 28
Joined: Sat Jan 13, 2024 12:44 pm

Thanks for the feedback.

This major project, that will last about 6 months to complete, is going 99.5% well. A few minor niggles and some adjustments to the process, but generally exactly as we planned.

However, the team this end is doing really well and getting us ready for some exciting things for 2025 :mrgreen:

We will be doing a freeze in December, as generally the industry does nothing major, but we will return in 2025 to complete the process.
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