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shows that I have "Family Pure Fibre 220" and an IP address from the 194.164.x.x range.
However, (despite power-cycling everything), I still have my Cityfibre 78.32.x.x address (and the speedtest says 150/26 ish).
Is this expected?
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Please remember to keep all personal information private when discussing Account or eBilling queries. If you are unsure, always raise a ticket directly with the Aquiss Accounts team via https://support.aquiss.net/en
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PhilHornby
- Posts: 5
- Joined: Fri Feb 02, 2024 12:16 am
- Location: North Devon
Thanks for the timing details.
The reference to "Pure Fibre 220" implies a speed increase to go with it.
Is this the case?, or just a typo (given that you don't have a "Pure Fibre 220" product on your web site).
The reference to "Pure Fibre 220" implies a speed increase to go with it.
Is this the case?, or just a typo (given that you don't have a "Pure Fibre 220" product on your web site).
Correct. Legacy customers who are on the 160/30 are being moved to 220/30. No change in your pricing.PhilHornby wrote: ↑Thu Jan 09, 2025 5:29 pm The reference to "Pure Fibre 220" implies a speed increase to go with it.