Hey, I've been out of the country dealing with sick relatives. I had the card I used on my Aquiss frozen due to suspicious spending, we thought it got the details stolen.
Anyhow, when I came back I saw that the service had been suspended because Aquiss was on that same card and it wasn't using direct debit. So I don't know what to do, it's the weekends now and I'd want my service but no one's available to talk to.
Forgot payments + weekend now
Forum rules
Please remember to keep all personal information private when discussing Account or eBilling queries. If you are unsure, always raise a ticket directly with the Aquiss Accounts team via https://support.aquiss.net/en
Please remember to keep all personal information private when discussing Account or eBilling queries. If you are unsure, always raise a ticket directly with the Aquiss Accounts team via https://support.aquiss.net/en
This really should have gone directly to our support desk rather than posting in a forum. At this time you don't appear to have done so, as we have nothing outstanding. Tickets can be raised via https://support.aquiss.net/en/tickets/create/step1
Respectfully I must say, using your registered email address, I have traced your account details. This is not a recent thing. We have been sending you failure notices, daily, since the start of April. Every email has been going to the same email address you registered here with.
Respectfully I must say, using your registered email address, I have traced your account details. This is not a recent thing. We have been sending you failure notices, daily, since the start of April. Every email has been going to the same email address you registered here with.
Hey, again I do apologise I was out of Europe entirely and had a hard time getting into my emails. I appreciate you guys did all your due diligence and I am sorry. I tried to login to my account to pay the invoices however it seems the account has been closed or deleted; even trying to click forgot password gives me no emails. If there is any way for us to figure this out because I am back now and willing to pay as I do need the connection. I will gladly oblige.
