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Product Details

Posted: Wed Jan 08, 2025 2:43 pm
by PhilHornby
The Portal Home / Client Area / My Products & Services /Product Details page

shows that I have "Family Pure Fibre 220" and an IP address from the 194.164.x.x range.

However, (despite power-cycling everything), I still have my Cityfibre 78.32.x.x address (and the speedtest says 150/26 ish).

Is this expected?

Re: Product Details

Posted: Thu Jan 09, 2025 7:42 am
by Martin
Good Morning Phil,

Please see the email we sent you on 19/12/2024 @ 16:01 regarding IP change.

Our portal has been updated to reflect your new details, which in your case, will take place on January 17th.

Re: Product Details

Posted: Thu Jan 09, 2025 5:29 pm
by PhilHornby
Thanks for the timing details.

The reference to "Pure Fibre 220" implies a speed increase to go with it.

Is this the case?, or just a typo (given that you don't have a "Pure Fibre 220" product on your web site).

Re: Product Details

Posted: Fri Jan 10, 2025 7:39 am
by Martin
PhilHornby wrote: Thu Jan 09, 2025 5:29 pm The reference to "Pure Fibre 220" implies a speed increase to go with it.
Correct. Legacy customers who are on the 160/30 are being moved to 220/30. No change in your pricing.