Hi,
Having seen the message on whatsapp about the network kit upgrade recently and also the one before xmas talking about the various network capacity upgrades that occurred last year. I was wondering if there was a simple explanation about what these mean for customers on Openreach/BT wholesale, do these upgrades benefit everyone or just customers on certain networks?
By this I mean for any of us customers on Openreach and as Aquiss resell Bt wholesale, do our connections go btw/OR > aquiss > internet or just btw/OR > internet? Does our traffic traverse an Aquiss network at any point and therefore benefit from these upgrades?
I had assumed (probably wrongly) that bt wholesale resold connections would be the same across ISPs so would be interested to know the traffic flow or where these upgrades benefit us as customers?
Apologies if i've worded that question poorly
thanks
What do the network upgrades mean for customers
My assumption (could also be wrong!) is that BTW provides ethernet (over fibre, obviously) between our "premises" and Aquiss' (maybe colo's), and Aquiss runs the PPPoE servers and routes us out to the internet. It'd be good to get confirmation...
Good Morning,
Over the past 3 years we have been building up our network relationships, those who build the networks around the country, for us to offer product access to our customers. Currently we have relationships with 17 different networks, these include national networks such as Openreach and BTWholesale, Neos, Sky Business, Virgin Media and then into the regional alts, such as CityFibre, Fibre Heroes, Glide, Elevate, ITS and Vorboss etc. Many others are currently in various degrees of onboarding with some exciting future announcements coming this year.
All these networks and traffic need to be handed over to us and to do so a new core network was the answer, bringing everything together neatly, which is what the last 12 months has been all about. During that time we have increased the capacity of this, introducing a number of new peering relationships and increased the capacity of others. This gives us huge amounts of headroom to expand and keep up with the pace of growth in the business which is scaling a lot. All network relationships we have benefit from these upgrades.
Some interesting points, both CityFibre and BTW have advised us, that as a percentage, we are their fastest growing service provider partners. This reflects that as a business, Aquiss has grown 35% this past financial year. All the major networks are now knocking on our doors as they all want a bit of the action, this is both good for us and good for you as customers, as commercially this is something we can use as weight. Every decision I make is all about how, you my customers, will see the benefits of high quality service.
In terms of BTW traffic as mentioned above, for clarity, it's Openreach -> BTW -> Aquiss -> the internet. Whenever you connect, you are indeed routing via us.
I hope this adds some insight?
Over the past 3 years we have been building up our network relationships, those who build the networks around the country, for us to offer product access to our customers. Currently we have relationships with 17 different networks, these include national networks such as Openreach and BTWholesale, Neos, Sky Business, Virgin Media and then into the regional alts, such as CityFibre, Fibre Heroes, Glide, Elevate, ITS and Vorboss etc. Many others are currently in various degrees of onboarding with some exciting future announcements coming this year.
All these networks and traffic need to be handed over to us and to do so a new core network was the answer, bringing everything together neatly, which is what the last 12 months has been all about. During that time we have increased the capacity of this, introducing a number of new peering relationships and increased the capacity of others. This gives us huge amounts of headroom to expand and keep up with the pace of growth in the business which is scaling a lot. All network relationships we have benefit from these upgrades.
Some interesting points, both CityFibre and BTW have advised us, that as a percentage, we are their fastest growing service provider partners. This reflects that as a business, Aquiss has grown 35% this past financial year. All the major networks are now knocking on our doors as they all want a bit of the action, this is both good for us and good for you as customers, as commercially this is something we can use as weight. Every decision I make is all about how, you my customers, will see the benefits of high quality service.
In terms of BTW traffic as mentioned above, for clarity, it's Openreach -> BTW -> Aquiss -> the internet. Whenever you connect, you are indeed routing via us.
I hope this adds some insight?
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SuperHands
- Posts: 5
- Joined: Wed Dec 18, 2024 4:35 pm
Thanks Martin very interesting insight to what goes on behind the scenes there. I think that explains why i've not seen unreliability or slow down at peak times and others on other ISPs do 
Credit to you guys that you've done all that work on the backend with little to no impact to customers.
Credit to you guys that you've done all that work on the backend with little to no impact to customers.
Interesting information Martin and thank-you for divulging.Martin wrote: ↑Tue May 06, 2025 6:28 am Over the past 3 years we have been building up our network relationships, those who build the networks around the country, for us to offer product access to our customers. Currently we have relationships with 17 different networks, these include national networks such as Openreach and BTWholesale, Neos, Sky Business, Virgin Media and then into the regional alts, such as CityFibre, Fibre Heroes, Glide, Elevate, ITS and Vorboss etc. Many others are currently in various degrees of onboarding with some exciting future announcements coming this year.
....
I hope this adds some insight?
I suspect this would be too sensitive to comment on but can you advise whether you might be looking at a business arrangement with Nexfibre in the future? We're moving to a Nexfibre XGS-PON served area soon and the thought of getting a symmetric connection without having to go through Virgin Media (or potentially GiffGaff) is very attractive to us.
Contact was made (especially when they proclaimed they were building a wholesale network) and early conversations were good, then everything went quiet with account managers being moved to other parts of the business. All a bit odd, but an experience I hear from other providers has been shared. As we understand they have now decided not to move forward with any wholesale access to the market.
Ah that's a shame, but thanks again for the insight. From an outside perspective it does look as if VM have tied up Nexfibre into an exclusive deal perhaps so they can resell connectivity to the likes of GiffGaff.Martin wrote: ↑Sat May 10, 2025 1:00 pm Contact was made (especially when they proclaimed they were building a wholesale network) and early conversations were good, then everything went quiet with account managers being moved to other parts of the business. All a bit odd, but an experience I hear from other providers has been shared. As we understand they have now decided not to move forward with any wholesale access to the market.